Questions, answered.
Everything you need to know about making an album, in plain language.
MakeAlbum turns a messy phone or camera dump into a printed photo album. Pick a topic from the list, or write to us if you can't find what you need. For the quick facts — size, price, shipping, turnaround — see the FAQ and pricing.
Getting started
A printed photo book, made for you by our own AI. You upload your photos, it sets the weak frames aside, groups the rest into chapters with draft titles and lays out every page; you review, change anything you like and approve. Only then do we print and ship. The book is a 300 × 300 mm square layflat hardcover, from €199.
No. Upload the full set. The point of the curation is that you don't sort through hundreds of frames yourself — blur, duplicates and screenshots are set aside and the photos worth keeping come forward. You then heart the ten or fifteen that must be in the book, and the AI builds around them.
50–200 photos make the best book; the AI needs at least 30, and one album takes up to 300. A typical trip or event dump is exactly what this is built for; you can always swap in frames that were set aside.
Any device with a browser, and the iPhone and Android app. Upload straight from your phone, a laptop or a camera card — JPEG, HEIC / HEIF, PNG, WebP, AVIF up to 50 MB each, exactly as your phone or camera produces them.
Photos & privacy
JPEG, HEIC / HEIF, PNG, WebP, AVIF — the standard files your phone or camera produces, up to 50 MB each. HEIC from an iPhone is converted for you; nothing to export first.
Nothing is thrown away while your album is in progress. Photos the curator sets aside stay in your photo tray, so you can swap them into spreads whenever you want. They are never published or shared.
Never. Your photographs are never sold, never shared and never used to train AI models — ours or anyone else's.
Privately, in EU object storage. We keep your uploads while the album is in progress and for about 90 days after it ships, in case you need a reprint, then delete them.
Yes. Delete the album from your dashboard, or email info@makealbum.com and we delete your uploads on request, ahead of the usual schedule.
Building & editing the album
After curation, your photos are grouped into chapters — usually by moment, place or day — each with a draft title. Chapters give the album a structure you can rearrange rather than a single long stream of images.
Yes, that is the whole review step. The curation is a starting point, not a finished product. You stay in control of every spread before anything is printed, and every change can be undone.
Yes. You can edit the album and chapter titles and the captions, or ask the AI for three fresh suggestions and pick one.
Yes to all. Swap a photo for another from your tray, take one out of the book, move photos between slots, move a photo inside its frame, and choose the cover photo — the chapters' opening photographs are offered first.
Albums start at 26 interior pages from €199 and go up to 80 pages at €349; covers are not counted as interior pages. Change the size in the order panel and the price updates at once, so you always see the final amount before you pay.
Ordering & payment
Once the book is built and you have flipped through it. We print and ship only after you order, so the album you approve is the album you receive.
By card, through Stripe. MakeAlbum never sees or stores your card number — Stripe handles payment details directly.
Yes. Payment runs entirely through Stripe's secure checkout. We only receive a payment reference, not your card data.
Prices are shown in your currency and set for your market — euro in Europe, dollars in the United States — and the price shown is the price charged. MakeAlbum operates under the Portuguese small-business VAT exemption (isenção, art. 53.º CIVA), so no VAT is added.
Shipping & delivery
To 25 EU countries plus United Kingdom, United States. Checkout only accepts addresses in those countries. Tracked shipping is included in the price; the full list is in the FAQ. The book is printed by our print partner Saal Digital.
After you order, production typically takes 4–6 working days and delivery a further 2–4 working days inside the EU — so plan on roughly 6–10 working days door to door. To the United States the book travels by DHL Express, with nothing to pay at the door.
Yes. You get the tracking link by email when the book leaves the printer, so you can follow it to the door.
Returns & reprints
We reprint it free under our print-defect guarantee. Tell us within 14 days of delivery, with a photo, and you keep the first copy — nothing to send back.
We reship it at no cost once the carrier confirms it is lost.
Because you see every spread before we print, we don't refund for change of mind after the order. The review step is there so nothing prints until you are happy with it. Full details are in our refunds & returns terms.
Account
With Google, or with a one-click link we email you — no password to remember. Accounts that set a password can still use it.
Opening the sign-in link we email you verifies it; with Google there is nothing to do. If the email does not arrive, check spam or write to us.
You can have up to three unpaid albums in progress at once. Order or delete one to start another. Ordered albums are locked from destructive edits.
Delete an album from the dashboard. To close your account entirely, email info@makealbum.com and we remove your account and its data.
Still need help?
Email info@makealbum.com and we reply within about one business day. You can also reach us through the contact page.