# MakeAlbum help center > Getting started, photos and privacy, editing, ordering and payment, shipping, returns and reprints, your account. 300 × 300 mm square layflat hardcover, 26–80 interior pages, €199–€349, shipping included. Source: https://makealbum.com/support · MakeAlbum, Lisbon, Portugal MakeAlbum turns a messy phone or camera dump into a printed photo album. Pick a topic from the list, or write to us if you can't find what you need. For the quick facts — size, price, shipping, turnaround — see the [FAQ](https://makealbum.com/faq) and [pricing](https://makealbum.com/pricing). ## Getting started ### What is MakeAlbum? A printed photo book, made for you by our own AI. You upload your photos, it sets the weak frames aside, groups the rest into chapters with draft titles and lays out every page; you review, change anything you like and approve. Only then do we print and ship. The book is a 300 × 300 mm square layflat hardcover, from €199. ### Do I need to pick my best photos first? No. Upload the full set. The point of the curation is that you don't sort through hundreds of frames yourself — blur, duplicates and screenshots are set aside and the photos worth keeping come forward. You then heart the ten or fifteen that must be in the book, and the AI builds around them. ### How many photos should I upload? 50–200 photos make the best book; the AI needs at least 30, and one album takes up to 300. A typical trip or event dump is exactly what this is built for; you can always swap in frames that were set aside. ### What devices work? Any device with a browser, and the iPhone and Android app. Upload straight from your phone, a laptop or a camera card — JPEG, HEIC / HEIF, PNG, WebP, AVIF up to 50 MB each, exactly as your phone or camera produces them. ## Photos & privacy ### What can I upload? JPEG, HEIC / HEIF, PNG, WebP, AVIF — the standard files your phone or camera produces, up to 50 MB each. HEIC from an iPhone is converted for you; nothing to export first. ### What happens to the photos I don't use? Nothing is thrown away while your album is in progress. Photos the curator sets aside stay in your photo tray, so you can swap them into spreads whenever you want. They are never published or shared. ### Do you train AI on my photos? Never. Your photographs are never sold, never shared and never used to train AI models — ours or anyone else's. ### Where are my photos stored, and for how long? Privately, in EU object storage. We keep your uploads while the album is in progress and for about 90 days after it ships, in case you need a reprint, then delete them. ### Can you delete my photos now? Yes. Delete the album from your dashboard, or email [info@makealbum.com](mailto:info@makealbum.com) and we delete your uploads on request, ahead of the usual schedule. ## Building & editing the album ### How do chapters work? After curation, your photos are grouped into chapters — usually by moment, place or day — each with a draft title. Chapters give the album a structure you can rearrange rather than a single long stream of images. ### Can I correct the AI? Yes, that is the whole review step. The curation is a starting point, not a finished product. You stay in control of every spread before anything is printed, and every change can be undone. ### Can I rename titles and edit captions? Yes. You can edit the album and chapter titles and the captions, or ask the AI for three fresh suggestions and pick one. ### Can I swap or move photos, and choose the cover? Yes to all. Swap a photo for another from your tray, take one out of the book, move photos between slots, move a photo inside its frame, and choose the cover photo — the chapters' opening photographs are offered first. ### How does page count affect price? Albums start at 26 interior pages from €199 and go up to 80 pages at €349; covers are not counted as interior pages. Change the size in the order panel and the price updates at once, so you always see the final amount before you pay. ## Ordering & payment ### When can I order? Once the book is built and you have flipped through it. We print and ship only after you order, so the album you approve is the album you receive. ### How do I pay? By card, through Stripe. MakeAlbum never sees or stores your card number — Stripe handles payment details directly. ### Is checkout secure? Yes. Payment runs entirely through Stripe's secure checkout. We only receive a payment reference, not your card data. ### Is there VAT? What currency? Prices are shown in your currency and set for your market — euro in Europe, dollars in the United States — and the price shown is the price charged. MakeAlbum operates under the Portuguese small-business VAT exemption (isenção, art. 53.º CIVA), so no VAT is added. ## Shipping & delivery ### Where do you ship? To 25 EU countries plus United Kingdom, United States. Checkout only accepts addresses in those countries. Tracked shipping is included in the price; the full list is in the [FAQ](https://makealbum.com/faq). The book is printed by our print partner Saal Digital. ### How long does delivery take? After you order, production typically takes 4–6 working days and delivery a further 2–4 working days inside the EU — so plan on roughly 6–10 working days door to door. To the United States the book travels by DHL Express, with nothing to pay at the door. ### Do I get tracking? Yes. You get the tracking link by email when the book leaves the printer, so you can follow it to the door. ## Returns & reprints ### My album arrived damaged or defective. We reprint it free under our print-defect guarantee. Tell us within 14 days of delivery, with a photo, and you keep the first copy — nothing to send back. ### My album was lost in transit. We reship it at no cost once the carrier confirms it is lost. ### I changed my mind — can I get a refund? Because you see every spread before we print, we don't refund for change of mind after the order. The review step is there so nothing prints until you are happy with it. Full details are in our [refunds & returns terms](https://makealbum.com/terms#refunds-returns). ## Account ### How do I sign in? With Google, or with a one-click link we email you — no password to remember. Accounts that set a password can still use it. ### Do I need to verify my email? Opening the sign-in link we email you verifies it; with Google there is nothing to do. If the email does not arrive, check spam or write to us. ### Is there a limit on albums? You can have up to three unpaid albums in progress at once. Order or delete one to start another. Ordered albums are locked from destructive edits. ### How do I delete an album or my account? Delete an album from the dashboard. To close your account entirely, email [info@makealbum.com](mailto:info@makealbum.com) and we remove your account and its data. ## Still need help? Email [info@makealbum.com](mailto:info@makealbum.com) and we reply within about one business day. You can also reach us through the [contact page](https://makealbum.com/contact).