# MakeAlbum FAQ > Every question we are asked about the product, the price, the shipping and the photos. 300 × 300 mm square layflat hardcover, 26–80 interior pages, €199–€349, shipping included. Source: https://makealbum.com/faq · MakeAlbum, Lisbon, Portugal ## Questions ### What exactly is a MakeAlbum photo book? A physical book, delivered by post: a 300 × 300 mm square layflat hardcover with 26 to 80 interior pages, printed from your own photos. An AI does the first curation pass; you review and approve every spread before it is printed and shipped to your door. ### Can I just download the album as a PDF or a digital file? No. MakeAlbum is a photo book printing and delivery service, not a design tool: the product is the printed 300 × 300 mm layflat hardcover that arrives at your door. Uploading, the AI curation, the editor and the online preview are free, and you can share a preview link with family, but there is no digital album, PDF or design file to download or buy. If what you want is a file rather than a book, MakeAlbum is not the right tool. ### How much does it cost? €199 for 26 interior pages, up to €349 for 80. Pricing is linear — about €2.78 per extra page — and standard shipping is included. Your choice of matte or glossy paper and a white or black leatherette cover is included. No VAT is added (Portuguese small-business exemption, art. 53.º CIVA), so the price you see before checkout is the final price. In the United States prices are set in dollars (around $295 for 26 pages, DHL Express included) and the checkout charges in dollars. ### Can I choose the paper and the cover? Yes, at no extra cost: matte or glossy paper for the pages, and a white or black leatherette cover. Pick both in the editor before you order. ### How many pages can I have, and are covers counted? Between 26 and 80 interior pages, always an even number. The front and back covers sit outside that count — page one starts after the cover when the book opens. ### Do I pay before I see the album? No. Creating an account, uploading, the AI curation and the editor are free. Checkout only happens when you order the printed book, after you have seen every spread. Have a promo code? There is a field for it at checkout. ### How does the AI choose the photos? Upload everything — you do not need to pre-select. A pre-filter drops blurred, badly exposed and near-duplicate frames using image analysis and EXIF data (time, GPS, camera). The remaining photos are clustered by time, place and content into chapters, the stronger frames are picked to fill the page count, and each chapter gets a draft title. A short brief from you (names, places, dates) grounds the titles and captions. ### Can I edit the album before it is printed? Yes. You can move photos between chapters, swap in frames the AI set aside, reorder spreads, rename chapters, rewrite captions, re-roll the AI titles or a spread's layout, change the album style and choose the cover image. Nothing is printed until you click approve. ### Can you build the album for me? Yes. Choose Done-for-you when you order (+€59 on top of the album price): upload your photos and a short brief, and our team curates, designs and captions the whole book for you. You get a preview by email, typically within 2–4 business days, and can ask for changes. Nothing is printed until you approve — the only two things you do are pay and approve. ### Which photo formats can I upload? JPEG, HEIC / HEIF, PNG, WebP, AVIF — the files an iPhone, Android phone or camera produces, up to 50 MB each. HEIC is converted for you; no need to export to JPEG first. 50–200 photos per album works best. ### Where do you ship? To 25 EU countries plus United Kingdom, United States: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States. Standard tracked shipping is included in the price. ### How long does it take to arrive? Production typically takes 4–6 working days after you approve the album, and delivery inside the EU a further 2–4 working days — so plan on roughly 6–10 working days door to door. To the United States and the United Kingdom the book travels by courier from the printer, 4–8 working days, with nothing to pay at the door. You get a tracking link by email when it ships. ### What happens to my photos? Are they used to train AI? Your photos are stored privately in EU object storage and are never sold, shared or used to train AI models — ours or anyone else's. We delete originals and previews 90 days after your order ships, or as soon as you delete the album. Email info@makealbum.com to have everything removed sooner. ### Can I cancel or change my order? Free of charge until the album is sent to print: email info@makealbum.com and anything already paid is refunded in full. Self-serve albums go to print shortly after you approve and pay, so make your changes before you press approve. With Done-for-you, nothing is printed until you approve the emailed preview, and you can ask for changes until then. Once production has started the album is a custom-made product and the EU 14-day right of withdrawal no longer applies (Directive 2011/83/EU, art. 16(c)). ### Can I return the album or get a refund? Albums are custom-made from your photos, so there is no change-of-mind return once production has started. If the book arrives damaged or with a print defect, email photos to info@makealbum.com within 14 days and we reprint it at our cost — you keep the first copy. If the carrier loses it, we reship at no charge. There is no refund for photo quality or choices that were visible in the preview you approved. ### Do I need an account? Yes — sign up with email (verified before your first album) or with Google. Payment is by card through Stripe; we never see your card number. ### Do you offer other sizes or softcovers? Not yet. The one product is the 300 × 300 mm layflat hardcover (matte or glossy paper, white or black leatherette cover); the layout engine and the print files are built around that square format. Other formats may follow.